Terms and Conditions

1. Acceptance of These Terms

By accessing or using the Adliox website, you agree to follow and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must stop using the website immediately.

Using the website, submitting an inquiry, or contacting Adliox does not automatically create a paid service relationship. A formal engagement begins only after a proposal or service agreement has been confirmed in writing.

2. About Adliox

Adliox is a digital marketing agency providing services that may include search engine optimization, social media marketing, content marketing, email marketing, graphic design, conversion rate optimization, marketing strategy, consultation, campaign support, and related digital services.

The exact services offered are determined by the specific engagement agreed with each client.

3. Eligibility and Authority

You must be legally capable of entering into a binding agreement to use this website. If you are acting on behalf of a business or organization, you confirm that you have the authority to bind that organization to these Terms.

4. Website Use

You may use the Adliox website for lawful informational and business purposes. Adliox may update, modify, suspend, or discontinue parts of the website when reasonably necessary. The website is not guaranteed to be continuously available. Maintenance, technical issues, hosting problems, security incidents, third-party outages, and other operational factors may temporarily affect availability.

5. Prohibited Conduct

When using the Adliox website, you must not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website, systems, or accounts
• Distribute malware, viruses, or other harmful code
• Interfere with the operation, security, or performance of the website
• Submit fraudulent, misleading, or deceptive inquiries
• Impersonate any person or organization
• Send spam, excessive messages, or unsolicited commercial communications
• Use automated tools to access or scrape the website for harmful or excessive purposes
• Infringe the intellectual property rights of Adliox or any third party
• Attempt to bypass security measures or restrictions

Normal search-engine indexing, accessibility tools, lawful reviews, and honest feedback are not prohibited.

6. Service Inquiries

Information provided on the website about services is general in nature. Service availability depends on the specific work requested and Adliox’s capacity. Submitting an inquiry or contacting Adliox does not guarantee acceptance of a project, the preparation of a proposal, or the availability of services.

Adliox may request additional information before responding to an inquiry. Quotations, where provided, may change if the scope, requirements, or circumstances change before the engagement is confirmed in writing.

7. Proposals and Service Agreements

Paid engagements may be documented through a proposal, statement of work, service agreement, order form, invoice, or written scope confirmation. These documents may define the scope, deliverables, fees, payment schedule, timeline, responsibilities, revisions, cancellation terms, ownership, confidentiality, reporting, and communication expectations for that engagement.

If a signed proposal, statement of work, order form, or service agreement conflicts with these Terms, the signed or specifically agreed document will control for that particular engagement.

8. Scope of Services

Adliox is responsible only for the services and deliverables expressly agreed in writing. Any additional work outside the confirmed scope may require a revised scope, additional fees, an extended timeline, and separate approval.

Strategies and recommendations may be refined when new information, platform changes, audience behavior, or performance data becomes available. This does not imply that every requested change is included in the original scope.

9. Client Responsibilities

Clients are expected to:

• Provide accurate, complete, and timely information
• Provide necessary access to relevant systems and accounts
• Respond to reasonable questions and requests from Adliox
• Provide timely feedback and reviews of deliverables
• Obtain internal approvals as needed
• Maintain relevant backups of their own data
• Provide only lawful materials that they have authority to share
• Follow third-party platform rules and policies
• Use deliverables lawfully and in accordance with applicable licenses

Client delays in providing information, access, approvals, or feedback may affect schedules and delivery. Adliox is not responsible for delays caused by missing information, access, approvals, or feedback that the client was required to provide.

10. Fees and Payment

Fees for services will be described in the applicable proposal, invoice, order form, or service agreement. Payment schedules may vary by project or ongoing engagement. Work may be scheduled or started after any agreed advance payment has been received.

Clients must pay valid invoices according to the terms shown on the invoice or service agreement. Adliox may pause work when an invoice is overdue, after providing reasonable notice.

Additional or out-of-scope work may require separate approval and fees. Bank, currency-conversion, or payment-processing charges imposed by a client's provider remain the client's responsibility unless agreed otherwise.

11. Taxes and Third-Party Costs

Applicable taxes will be handled as required by law and as shown in the relevant proposal or invoice. Third-party costs may include advertising spend, premium software, hosting, domains, plugins, fonts, stock media, email platforms, social tools, analytics tools, printing, and external vendor fees.

These costs are separate unless expressly included in writing. Adliox will obtain approval before incurring material third-party expenses on the client's behalf.

12. Timelines and Delays

Timelines provided are estimates unless expressly confirmed otherwise in writing. Timelines may depend on the scope, client feedback, access, approvals, platform availability, third-party services, requested changes, and technical issues.

Adliox will use reasonable efforts to communicate material delays. Exact completion dates are not guaranteed unless included in a signed agreement.

13. Revisions, Feedback, and Approvals

Revision limits, feedback periods, approval procedures, and additional revision costs will be stated in the applicable service agreement or proposal. A revision adjusts work within the confirmed scope. A new request may be treated as additional work. Changed instructions may affect price and timeline.

Delayed feedback may affect the delivery schedule. Approval should not be unreasonably withheld where work matches the agreed scope.

14. Cancellation and Termination

Either party may end an engagement according to the applicable written agreement. Termination may also be appropriate when a material breach is not corrected after reasonable notice, valid invoices remain unpaid, required cooperation is repeatedly withheld, instructions are unlawful, abuse or serious misconduct occurs, continued work creates security or legal risk, or both parties agree in writing.

The client remains responsible for work completed, approved third-party expenses, non-cancellable commitments, and other amounts properly due under the applicable agreement. Completed or partially completed work will be handled according to the applicable service agreement and payment status.

15. Refunds

Refund eligibility depends on the applicable service agreement, the reason for cancellation, the work already completed, project time already reserved, non-refundable third-party expenses, and any rights required by applicable law. Requests will be reviewed fairly based on the circumstances of the engagement.

Fees for completed work and properly incurred non-refundable costs may not be refundable.

16. Intellectual Property

Adliox Materials

Adliox retains ownership of its pre-existing processes, methods, know-how, templates, internal systems, reusable components, strategy frameworks, and tools.

Client Deliverables

Ownership or usage rights in final client deliverables will be defined in the applicable service agreement. Unless otherwise agreed, any transfer of ownership or final usage rights is effective only after all related fees have been paid.

Drafts and Unused Concepts

Drafts, rejected concepts, unused options, working files, internal documents, and preliminary materials remain Adliox property unless otherwise agreed in writing.

Third-Party Materials

Stock images, fonts, software, plugins, templates, platform assets, and licensed materials remain subject to their original licenses.

17. Client Materials

Clients retain ownership of materials they provide. Clients confirm that they have the authority to provide and authorize the use of logos, text, photos, video, trademarks, customer data, designs, account access, advertising materials, and other supplied content.

Clients should not provide confidential, unlawful, infringing, or improperly obtained materials. Adliox will use supplied materials only for the agreed engagement.

18. Third-Party Platforms and Services

Adliox services may rely on search engines, social networks, email platforms, advertising systems, hosting companies, WordPress plugins, analytics services, creative software, and other third-party tools.

Adliox does not control platform outages, algorithm changes, account suspensions, policy changes, feature removals, third-party prices, or third-party service availability. This does not remove Adliox's responsibility to perform the agreed services with reasonable professional care.

19. Confidentiality

Both parties agree to use reasonable care to protect confidential business information and use it only for the relevant engagement. Confidential information does not include information that is publicly available without breach, already lawfully known, independently developed, or lawfully received from another source.

Additional confidentiality terms may be included in a separate agreement or NDA.

20. Portfolio and Case Studies

Adliox will not publicly use a client's confidential information, private performance data, testimonial, logo, or project materials without permission or another valid contractual basis. Where permission is provided, Adliox may display approved work in its portfolio, website, proposals, social channels, or case studies.

21. Marketing Results

Digital marketing outcomes depend on many factors, including competition, market conditions, search algorithms, platform policies, audience behavior, website quality, client responsiveness, product or service demand, budget, and third-party systems.

Adliox does not guarantee rankings, traffic, followers, reach, engagement, open rates, leads, sales, revenue, conversion rates, or platform approval. Adliox remains responsible for providing the agreed work with reasonable professional care.

22. Reviews and Feedback

Clients and visitors may provide honest reviews, comments, and feedback. Negative reviews are not prohibited, and lawful criticism is not penalized. Adliox may ask permission before publicly using testimonials or identifiable feedback.

23. Website Content

Website content is provided for general information. Service descriptions may change. Website content is not a binding quotation and is not legal, tax, or financial advice. General information does not replace a signed project scope. Adliox aims for accuracy but does not guarantee that every page will always be complete or current.

24. Third-Party Links

The website may link to third-party websites or services. Adliox does not control their content, availability, security, terms, or privacy practices. Visitors should review the third party's policies. A link does not imply endorsement.

25. Privacy and Cookies

Personal information handling is described in the Privacy Policy. Cookie use is described in the Cookie Policy. These policies are incorporated by reference into these Terms.

26. Disclaimers

Website access may occasionally be interrupted. General website information may change. Third-party platforms operate independently. Marketing results depend on external factors.

Nothing in these Terms excludes or limits any right or liability that cannot legally be excluded or limited.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Adliox will not be responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the relevant engagement was agreed. Any responsibility for direct loss connected with paid services will be determined under the applicable service agreement and mandatory law. Nothing in these Terms excludes liability that cannot legally be excluded.

28. Indemnification

A client may be responsible for reasonable losses or claims arising directly from unlawful client-provided materials, infringing materials supplied by the client, client instructions that violate applicable law, misuse of deliverables, or material breach of the applicable agreement. This does not apply to losses caused by Adliox's own unlawful conduct, negligence, or breach.

29. Force Majeure

Neither party is responsible for delays caused by events reasonably outside its control, such as natural disasters, government action, war, civil disturbance, widespread internet outage, major platform outage, public-health emergency, utility interruption, or labor disruption. Reasonable notice should be provided where possible. If disruption continues for a significant period, either party may discuss changing the schedule, pausing work, or ending the affected engagement fairly.

30. Dispute Resolution

If a dispute arises, the parties should first attempt in good faith to resolve it through direct written communication. If the dispute cannot be resolved informally, either party may pursue the remedies available under the applicable service agreement and the laws and courts that properly have jurisdiction.

31. Changes to These Terms

Adliox may update these Terms when reasonably necessary. The updated version will be posted on this page with a revised "Last updated" date. Material changes will apply prospectively unless applicable law permits otherwise. Existing paid engagements remain subject to their applicable signed agreements.

32. General Provisions

Entire Agreement

These Terms and any applicable signed service documents form the relevant agreement.

Severability

If one provision is unenforceable, the remaining provisions continue where legally permitted.

No Waiver

Failure to enforce a term once does not permanently waive it.

Assignment

Neither party should transfer a service agreement in a way that unfairly affects the other party without appropriate notice or consent, except where legally permitted as part of a legitimate business transfer.

Electronic Communications

The parties may communicate and approve documents electronically where legally permitted.

Relationship

These Terms do not automatically create a partnership, joint venture, employment relationship, or authority to bind the other party.

Headings

Headings are provided for organization and readability.

33. Contact Us

Questions about these Terms or a specific Adliox service agreement may be sent to support@adliox.com.